Terms of Service

HousingShield AI, a product of J Digital Media and Technology LLC

1. Acceptance of these Terms

These Terms of Service (“Terms”) govern your access to and use of the websites at housingshieldai.com and housingshieldai.app and the HousingShield AI platform and related services (together, the “Service”), provided by J Digital Media and Technology LLC, doing business as HousingShield AI (“HousingShield,” “we,” “us,” or “our”). By accessing or using the Service, you agree to these Terms. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Relationship to a separate services agreement

Many Customers access the paid Service under a separate written agreement, such as a Master Services Agreement and an order form (together, the “Customer Agreement”). If a Customer Agreement is in place between you or your organization and HousingShield, that Customer Agreement governs the paid Service and controls if it conflicts with these Terms. These Terms otherwise govern access to and use of our websites and platform.

3. Definitions

“Customer” means an organization that subscribes to the Service. “Authorized User” means an individual a Customer permits to use the Service. “Customer Data” means information made available to the Service by or on behalf of a Customer, including camera event metadata and evidence snapshots generated for the Customer.

4. The Service

The Service is a software platform that connects to a Customer’s existing cameras and recording equipment and uses automated detection to surface events and send alerts and periodic summaries. The Service generates event metadata and evidence snapshots. It does not store the Customer’s recorded video, which remains on the Customer’s own equipment. The Service performs person and event detection, and does not perform facial recognition or biometric identification.

5. What the Service is and is not

The Service is a monitoring and notification aid. It is not a security guard service, a monitoring station, an alarm or emergency dispatch service, or a guarantee of safety. Automated detection is not perfect. It may not detect every event, may produce false or missed alerts, and depends on factors outside our control, including the Customer’s cameras, recorder, network, power, and internet connection. The Customer remains responsible for its own security decisions, staffing, emergency response, and compliance with law. You should not rely on the Service as the sole means of protecting people or property, and you should always contact appropriate emergency services in an emergency.

6. Eligibility and accounts

You must provide accurate account information and keep it current. You are responsible for maintaining the confidentiality of account credentials and for activity under your account. Notify us promptly of any unauthorized use.

7. Customer responsibilities

The Customer is responsible for: using the Service lawfully; obtaining any consents and providing any notices required for monitoring its cameras, including notices to residents, employees, and visitors; complying with all laws that apply to its use of cameras and surveillance, including laws on recording, privacy, and data protection; and maintaining the cameras, recorder, network, and other equipment the Service relies on. The Customer is responsible for determining whether the Service is appropriate for its needs.

8. Acceptable use

You agree not to misuse the Service. Prohibited conduct is described in our Acceptable Use Policy, which is incorporated into these Terms. Without limiting that policy, you may not use the Service to violate the law, to infringe the rights of others, to attempt to gain unauthorized access to any system, or to interfere with the operation of the Service.

9. Fees and payment

Fees for the paid Service are set out in the applicable order form or Customer Agreement. Unless stated otherwise, fees are billed in advance, are nonrefundable except as required by law or expressly stated, and are exclusive of taxes, for which the Customer is responsible. Setup and other per-site charges may apply as described at the time of sale. When billing is enabled, we use Stripe as our payment processor to handle billing.

10. Term and termination

The term of a paid subscription is stated in the applicable order form. We may suspend or terminate access for material breach, including nonpayment, or where required to protect the Service or others. On termination, the Customer’s right to use the Service ends. We will handle Customer Data after termination as described in the Customer Agreement and our Privacy Policy, including purging evidence snapshots on the normal schedule.

11. Customer Data and privacy

As between the parties, the Customer owns its Customer Data. The Customer grants HousingShield the rights needed to process Customer Data to provide and support the Service. Our handling of personal information is described in our Privacy Policy and, for Customers, in the data handling terms of the Customer Agreement.

12. Intellectual property

HousingShield and its licensors own the Service, including all software and related intellectual property. We grant Authorized Users a limited, nonexclusive, nontransferable right to use the Service during the term, subject to these Terms. You may give us feedback, and you agree that we may use it without restriction.

13. Service availability

We aim to keep the Service available and reliable, but we do not guarantee that it will be uninterrupted or error free. Any service level commitments will be stated in a separate service level agreement or the Customer Agreement.

14. Disclaimers

Except as expressly stated in a Customer Agreement, the Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, and noninfringement. We do not warrant that the Service will detect every event, prevent any incident, loss, injury, or damage, or meet your requirements.

15. Limitation of liability

To the maximum extent permitted by law, HousingShield will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill, or for any personal injury, property damage, theft, or other loss arising from or relating to security events, in each case arising out of or relating to the Service, even if advised of the possibility of such damages. To the maximum extent permitted by law, HousingShield’s total liability arising out of or relating to the Service will not exceed the amount paid by the Customer for the Service in the twelve months before the event giving rise to the claim.

The limitations in this section do not apply to a party’s indemnification obligations, or to liability arising from a party’s fraud, gross negligence, or willful misconduct.

16. Indemnification

You agree to defend, indemnify, and hold harmless HousingShield from claims, damages, and expenses arising out of your use of the Service, your Customer Data, or your violation of these Terms or applicable law, except to the extent caused by HousingShield’s own misconduct.

17. Confidentiality

Each party may receive confidential information of the other. Each party agrees to protect the other’s confidential information and to use it only as needed to perform under these Terms or a Customer Agreement. Confidentiality may be addressed in more detail in a separate nondisclosure agreement.

18. Governing law

These Terms and any disputes arising out of or related to them shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law principles. Except for claims subject to arbitration as set forth in Section 19, the parties submit to the exclusive jurisdiction of the state and federal courts located in North Carolina.

19. Dispute resolution and arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by arbitration in North Carolina before one arbitrator. The arbitration shall be administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. Judgment on the award may be entered in any court having jurisdiction. This clause shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction.

20. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the effective date below. Your continued use of the Service after an update means you accept the revised Terms.

21. General

These Terms, together with any Customer Agreement and the policies referenced here, are the entire agreement regarding the Service. If any provision is found unenforceable, the rest remains in effect. We may assign these Terms in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays or failures caused by events beyond its reasonable control. Our failure to enforce a provision is not a waiver.

22. Contact

J Digital Media and Technology LLC, doing business as HousingShield AI, 3325 Washburn Ave, Ste 214, Charlotte, NC 28205, support@housingshieldai.com.

Effective date: June 19, 2026